OpenStack Summit May 2015 Vancouver

What Your Customers Don’t Know About OpenStack Might Hurt You

OpenStack is complicated, and explaining it to app developers and other consumers of the services it delivers can be a tough, thankless and often counterproductive task. But if you don’t cover the basics, small misunderstandings can bloom into major headaches as you move to production. 

 

Operators of OpenStack clouds have learned a lot about what app developers and other consumers of OpenStack services need to know about the project. In this session, we’ll discuss the five major tripwires that can put the best-laid deployments flat on their faces.

 

We’ll look at the biggest landmines, including what to explain -- and what to avoid -- regarding governance and the integrated release cycle. We’ll also examine how to talk with new users about the best way to become engaged in the community, without scaring them away from open source altogether. We’ll also talk about how to make an honest assessment of their engineering chops and their appetite for getting into the weeds with OpenStack.

 

These lessons from the trenches will be presented by five people who design, deploy, operate and consult on OpenStack with demanding customers. Come with an appetite for a reality check, and leave with a critical assessment of how to bring your users into OpenStack with their eyes open.